Effective Date: March 14, 2026

At Izunan Mobile Detailing, we take immense pride in the quality of our work. Our goal is to ensure every vehicle leaves our care in peak condition. Because detailing is a manual, labor-intensive service, we have established the following policy regarding payments and refunds.

1. Our “Satisfaction First” Payment Policy

To ensure you are happy with the results, we operate on a Post-Service Payment model:

• Inspection: Upon completion of the detailing service, our technician will conduct a final “walk-through” with you.

• Approval: We ask that you inspect the vehicle thoroughly—both interior and exterior—to ensure all agreed-upon areas have been cleaned to your satisfaction.

• Payment: Payment is processed only after the service is completed and you have confirmed your satisfaction with the results.

2. Refund Eligibility

Because you have the opportunity to inspect the work before paying, traditional refunds are rarely issued. However, a refund or partial credit may be considered under the following specific circumstances:

• Incomplete Service: If a specific service included in your purchased package was overlooked or not performed as agreed.

• Quality Issues: If a significant service quality issue is identified and reported immediately during the post-service inspection.

• Technical Errors: In the event of an overcharge or double-payment through our digital booking system.

3. Non-Refundable Situations

Refunds will not be issued in the following scenarios:

• Post-Approval Issues: Once the customer has inspected the vehicle, expressed satisfaction, and rendered payment, the service is considered closed.

• Environmental Exposure: We cannot offer refunds for issues arising after we leave the site, such as rain spots, dust accumulation from driving, or new spills.

• Pre-existing Damage: No refunds or discounts will be provided for permanent stains, deep scratches, or upholstery tears that were present prior to the service and could not be removed through standard detailing.

• Third-Party Payments: Any convenience fees charged by third-party payment processors or booking platforms may be non-refundable.

4. Our Commitment to Correction

If a concern arises shortly after our departure that was missed during the initial walk-through, please contact us within 24 hours.

Our Correction Guarantee: Instead of a monetary refund, Izunan Mobile Detailing will make every reasonable effort to return to your location and re-clean or correct the specific area of concern at no additional charge to you.

5. Contact Us

If you have a concern regarding a recent service, please reach out to us immediately so we can make it right:

• Email: Izunancardetailing@gmail.com

• Phone: 587-892-0764